At Knife Discounts Store, we understand that tactical professionals, outdoor enthusiasts, and knife collectors demand not just premium blades but also reliable service. Our shipping and returns policies are designed with your needs in mind, offering clarity and efficiency at every step.

Shipping Information

Order Processing & Delivery Timelines

We pride ourselves on rapid order processing to get your premium knives to you as quickly as possible:

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95
  • Free Shipping: Via EMS (15-25 business days after dispatch) for orders over $50

All shipments include tracking information sent to your email upon dispatch.

Our Returns Promise

While every Benchmade, Boker, CRKT, and other premium knife undergoes meticulous inspection before shipment, we offer a straightforward return process for your peace of mind.

Key Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition Requirement: Unused, with original packaging and all accessories
  • Free Exchanges: For defective or incorrect items (excluding automatics)
  • Non-Returnable Items: All automatic knives (Benchmade Auto, Boker Auto, California Legal Auto models) are final sale unless defective

Step-by-Step Return Process

1. Initiate Your Request

Email our blade specialists at [email protected] with:

  • Your order number
  • Clear photos of the item(s)
  • Reason for return/exchange

Sample Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Knife Discounts Team,

I would like to request a [return/exchange] for my recent purchase:

Order Number: [Insert]

Item(s): [List product names, e.g., “Benchmade 940 Folding Knife”]

Reason: [Defective/Incorrect Item/Change of Mind] [Attach clear photos showing the product condition]

Please advise next steps.

Best regards,

[Your Full Name] [Your Contact Number]

2. Receive Authorization

Within 1 business day, our team will:

  • Verify your request
  • Provide return instructions
  • Issue an RMA number (required for processing)

3. Ship Your Return

For non-defective returns:

  • Pack securely in original packaging with all accessories
  • Include all documentation
  • Ship to: Knife Discounts Store, 224 Clarksburg Park Road, Scottsdale, US 85256
  • Use a trackable service (insurance recommended for high-value blades)

4. Processing & Refund

Upon receipt at our facility:

  • Inspection completed within 2 business days
  • Refund issued to original payment method within 5 business days
  • Exchange items shipped via your preferred method

Refund Details

Payment Method Refund Timeframe Notes
Visa/MasterCard/JCB 5-7 business days Processing time depends on your bank
PayPal 3-5 business days Refunded to your PayPal balance

Important Notes

  • Original shipping fees are non-refundable
  • Return shipping costs are customer’s responsibility unless we sent the wrong/defective item
  • Custom or special-order knives may have different policies

Exchange Process

For folding knives, assisted openers, and other exchange-eligible products:

  1. Follow standard return process
  2. Clearly state desired replacement item in your email
  3. We’ll confirm availability before processing
  4. Price differences will be refunded/charged accordingly

Damaged or Defective Blades

We take particular pride in our 3-step quality control. If you receive a defective product:

  1. Contact us immediately with photos
  2. We’ll arrange prepaid return shipping if needed
  3. Receive priority replacement processing

Need Assistance?

Our knife experts are ready to help with any shipping or return concerns:

Knife Discounts Store
224 Clarksburg Park Road
Scottsdale, US 85256
Email: [email protected]

Note: This policy applies to all regions we serve (Asia and select remote areas excluded).