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At Knife Discounts Store, we stand behind the quality of our premium blades just as we stand behind our customers – tactical professionals, outdoor enthusiasts, and knife collectors who demand excellence. While we meticulously inspect every Benchmade, Boker, and CRKT knife before shipment, we understand that sometimes a return or exchange may be necessary.

Important Note on Non-Returnable Items

For safety and legal compliance, all automatic knives (including Benchmade Auto, Boker Auto, and California Legal Auto models) are final sale and cannot be returned or exchanged unless defective. These premium mechanisms require special handling that prevents us from accepting returns.

Our Return & Exchange Promise

  • 15-Day Window: Request returns/exchanges within 15 days of delivery
  • Original Condition: Items must be unused, with original packaging
  • Free Exchanges: For defective or incorrect items (excluding automatics)

Step-by-Step Return Process

1. Initiate Your Request

Email our blade specialists at [email protected] with:

  • Your order number
  • Photos of the item(s)
  • Reason for return/exchange
Subject: Return/Exchange Request – Order #[Your Order Number] Dear Knife Discounts Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Insert] Item(s): [List product names, e.g., “Benchmade 940 Folding Knife”] Reason: [Defective/Incorrect Item/Change of Mind] [Attach clear photos showing the product condition] Please advise next steps. Best regards, [Your Full Name] [Your Contact Number]

2. Receive Authorization

Within 1 business day, our team will:

  • Verify your request
  • Provide return instructions
  • Issue an RMA number (required for processing)

3. Ship Your Return

For non-defective returns:

  • Pack securely in original packaging
  • Include all accessories and documentation
  • Ship to:
    Knife Discounts Store, 224 Clarksburg Park Road, Scottsdale, US 85256
  • Use a trackable service (we recommend insurance for high-value blades)

4. Processing & Refund

Upon receipt:

  • Inspection within 2 business days
  • Refund issued to original payment method within 5 business days
  • Exchange items shipped via your preferred method

Refund Details

Payment Method Refund Timeframe Notes
Visa/MasterCard/JCB 5-7 business days Processing time depends on your bank
PayPal 3-5 business days Refunded to your PayPal balance

Important Exceptions

  • Original shipping fees are non-refundable
  • Return shipping costs are customer’s responsibility unless we sent the wrong/defective item
  • Custom or special-order knives may have different policies

Exchange Process

For folding knives, assisted openers, and other exchange-eligible products:

  1. Follow standard return process
  2. Clearly state desired replacement item in your email
  3. We’ll confirm availability before processing
  4. Price differences will be refunded/charged accordingly

Damaged or Defective Blades

We take particular pride in our 3-step quality control. If you receive a defective product:

  • Contact us immediately with photos
  • We’ll arrange prepaid return shipping if needed
  • Receive priority replacement processing

Questions?

Our knife experts are ready to assist with any return concerns. Contact us at:

Knife Discounts Store
224 Clarksburg Park Road
Scottsdale, US 85256
Email: [email protected]

Note: This policy applies to all regions we serve (Asia and select remote areas excluded).