Welcome to Knife Discounts Store’s FAQ section. We’ve compiled answers to the most common questions about our premium knives, shipping policies, and more. If you don’t find what you’re looking for, please contact our team at [email protected].

About Our Products

What types of knives do you specialize in?
We specialize in high-quality folding, automatic (auto), and assisted-opening knives from top brands like Benchmade, Boker, Buck, CRKT, Gerber, and Hogue. Our collection includes tactical knives, collector’s pieces, and outdoor tools, with special categories like California-legal autos.
How do I know if a specific knife is legal in my area?
Knife laws vary by location. We identify California-legal autos in our product listings, but we strongly recommend checking your local regulations before purchasing any automatic or assisted-opening knives. Some jurisdictions have restrictions on blade types and opening mechanisms.
Do you test the knives before shipping?
Absolutely! Every knife undergoes our 3-step quality control process: Authentication Check (verifying branded merchandise), Function Test (ensuring smooth operation), and Secure Packaging (protective and discreet).

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure transactions.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all payment information. We never store your full payment details on our servers.
Do you offer international shipping?
We ship globally except to select regions (primarily some Asian and remote areas). All international shipments are processed with awareness of knife regulations and proper customs documentation.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
1. Standard Shipping ($12.95): Handled by DHL or FedEx with reliable tracking (10-15 days after dispatch)
2. Free Economy Shipping: Available for orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
All orders undergo 1-2 business days of processing where we hand-check every blade before shipment. Expedited processing is not currently available, but many customers choose our faster shipping options for quicker delivery.
Will I receive tracking information?
Yes! Both shipping methods include tracking. For Standard Shipping (DHL/FedEx), you’ll receive detailed tracking updates. EMS shipments also include tracking, though updates may be less frequent.
Why does delivery take longer to some locations?
Delivery times vary based on destination and customs processing. Remote areas may experience longer transit times. Our Free Economy Shipping via EMS is more cost-effective but generally slower than our Standard option.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. The item must be unused, in original packaging, and with all tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
We currently don’t offer direct exchanges. For a different item, please return the original purchase (following our return policy) and place a new order.

Account & Customer Service

How do I contact customer service?
Our team is available at [email protected] for any inquiries about your order, products, or general questions. We typically respond within 24-48 hours.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.
Can I cancel or modify my order after placing it?
Orders enter our processing system quickly. Contact us immediately at [email protected] if you need to cancel or modify an order—we’ll do our best to accommodate your request if the order hasn’t entered the shipping process.

Additional Information

Where is Knife Discounts Store located?
Our headquarters and warehouse are located at 224 Clarksburg Park Road, Scottsdale, US 85256. All orders ship from our Scottsdale facility.
Why should I choose Knife Discounts Store?
We combine precision delivery with expert knowledge of premium blades and knife regulations. Every knife is authenticated and tested before shipment, and we offer global access to top brands with compliance awareness. Our shipping options balance speed and affordability, perfect whether you’re a tactical professional, collector, or outdoor enthusiast.
Do you offer discounts for bulk orders?
While we don’t have a formal bulk discount program, orders over $50 qualify for free economy shipping. For significant bulk purchases, please contact us directly at [email protected] to discuss potential options.

Still have questions? The Knife Discounts Store team is always happy to help blade enthusiasts with their needs. Reach out to us at [email protected] for personalized assistance.